Hidden Zipper Type 5 - 18 cm F0002

Shipping and Returns Policy

Shipping Process

• Your orders are prepared and shipped within 2-5 business days after payment confirmation.
• Delivery times vary: 1-3 business days for domestic shipments within Turkey, and 5-15 business days for international shipments.
• We ship via DHL, FedEx, and local courier services. You can select your preferred shipping provider during checkout.

Shipping Fees

• For domestic orders within Turkey, shipping is free for orders over 5000 TRY.
• For international orders, shipping fees depend on the destination and package weight, and they are automatically calculated at checkout.

Shipment Tracking

• Once your order is shipped, you will receive an email or SMS with a tracking number. You can use this number to monitor the status of your package.

Returns and Exchanges

• Return Period: You can return your items within 14 days of receiving your order.
• Exchange Period: Exchanges can be requested within 30 days of receiving your order, subject to conditions.
• Items to be returned or exchanged must be unused, undamaged, and in their original packaging.

How to Return an Item?

1. Initiate your return request by emailing us at info@e-fermuar.com or contacting us via WhatsApp.
2. Once approved, ship the product to the address provided. Return shipping costs are your responsibility.
3. After we receive the product, the return process will begin, and a refund will be issued within 7-10 business days.

Non-Returnable Items

• Custom-made and personalized products.
• Used or damaged items.

Custom Zipper Production

We provide tailored solutions for your unique zipper needs! Please review the following details for custom orders:

• Custom Color Zipper Production:
  The total length of zippers must be at least 400 meters for custom color requests.

• Logo or Brand-Stamped Zipper Pullers:
  For custom-designed zipper pullers with logos or branding, the minimum production quantity is 3000 pieces.

• Detailed Information for Custom Orders:
  To ensure we meet your specific requirements, please provide clear details about the product type, color, dimensions, and design elements (e.g., logos, text, etc.) when placing your order.

• Avoiding Order Errors:
  To avoid any misunderstandings or incorrect orders, feel free to contact us. Our expert team is here to assist you with your questions and guide you through the process!

Reach out to us today for more information!